In order to check for product defects or missing components, you must prepare unboxing video from opening the carton box to checking all contents.

If you don’t provide us with unboxing video, it is difficult for us to check, so it is impossible to proceed with exchange, return or refund.

The outer case and box are simply for protecting the item. Damage on cases and boxes, such as scratches, pollution, or discoloration, is not subject to warranty.

Your parcel will be dispatched within 3~5 business days after you place your order.

Delivery times are as follows each region (for reference only):

- North America: 5~20 business days

- UK, Europe, Australia: 5~30 business days

- Asia: 5~15 business days

- Mexico: 14~20 business days

- Other Countries: +30 business days

Prices don’t include duties and taxes. You are responsible to check and pay any duties and taxes that may apply. We might be able to give you some information about import charges, but before you buy an item, it’s a good idea to check with your country’s customs office for more specific details.

Please check our instructions carefully before placing your order. You can’t cancel nor refund due to change of mind after dispatch.

Official Albums can’t be applied for additional discounts.