Frequently Asked Questions
Where is this store based?
Our shopping mall is based in Seoul, South Korea. If you want to know more about us, please refer to “About Us” page.
What are my payment options?
We accept Paypal, Credit Cards, Union Pay, AliPay, WeChat Pay etc. You can read more about payment at “Payment” page.
Is my information safe?
All your payment information is safely encrypted and processed through PayPal and eXimBay, the most trusted online payment solutions on the web. The only information we store is your name, email, and address for shipping purposes.
Why is the price changed when I check out?
This is a common question for customers who have changed the store currency (US Dollars) to their currency. When you enter the checkout page, the prices will be converted back to US Dollar.
Please rest assure that the price is the same regardless of the currency.
What are your shipping times?
Your parcel will be dispatched within 3~5 business days after you place your order.
Delivery times are as follows each region (for reference only):
- North America: 5~20 business days
- UK, Europe, Australia: 5~30 business days
- Asia: 5~15 business days
- Mexico: 14~20 business days
- Other Countries: +30 business days
Will I be able to track my order?
Yes, once your order has been shipped, we will send you an order confirmation email with a tracking number and a link to the tracking page.
My order has not arrived. What happened?
Shipping time varies based on a number of things including logistics, weather, customs etc. Please contact us at email@example.com if your order hasn't arrived within 15 days so we can figure out what's happening. If it's been less than 10 days, your package may be still in transit, so please give it a little more time for it to arrive at your delivery address.
What is your Return Policy?
All products sold on our shopping mall include a 7-day money back guarantee. You can read more about our return policy on “Refund Policy” page.
Do you allow exchanges?
Yes, they follow the same rules as our returns.
I want to cancel my order. What should I do?
You must request cancellation immediately after receiving the order confirmation email. Please understand that order cancellation may not be possible if the order has already been processed.
Why was my order refunded or partially refunded?
We sometimes process refunds automatically due to delivery delays, out of stock, or other issues with shipping and delivery. We will refund you in the way you originally paid for the order. Unfortunately, we can’t refund to another account or through a different payment method.
What if I need to change my order?
After you receive the order confirmation email, if you notice that the shipping address, item, version, etc. are wrong, please contact us at firstname.lastname@example.org immediately and we will help you resolve the issue. If the order has already been processed, we may not be able to make changes as you requested.
My question is not answered on this page.
Please feel free to message us on “Contact Us” page and we'll get back to you as soon as possible.